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Medicine in a cup

Why collaborating with patient services is a smart move for pharmaceuticals

Oct,16 2019
In the traditional healthcare ecosystem, pharma companies have worked in collaboration with pharmacies and doctors with little or no direct connection with patients. As healthcare is maturing and patients are becoming aware of their health and wellbeing, the demand for active participation of pharma companies towards community health is increasing. Healthcare delivery needs a change […]

Understanding The Power Of Patient Reviews

Sep,04 2019
We are living in a world where reviews from people act as a decisive factor for the choices we make. Healthcare is no different. Good patient reviews play a crucial role in growing your practice. Various research suggests the importance of patient reviews in healthcare: 93% of patients find online reviews helpful when deciding on […]

How to attract more patients online for your practice ?

Aug,29 2019
  It is no brainer that the online presence of businesses is essential in today’s digital-driven world. Research suggests that 1.49 billion people are logging on to Facebook every day, One out of 20 Google searches are health-related. I am sure most of you have registered your practice on google maps and have social media […]
delay in hospital discharge

Simple Steps To Reduce Discharge Time In Hospitals

Aug,13 2019
    Hospitals are in continuous service of mankind providing excellent patient care by obtaining operation productivity. One of the dominant factors affecting operational yield is the delay in the patient discharge process. It takes approximately 2 to 3 hours for cash patients and 5 to 6 hours, sometimes even more for insurance patients to […]
PRM- patient relationship management by Healtho5

Patient Relationship Management : What Healthcare Should Learn From Other Industries

Jul,03 2019
Healthcare providers are keen on adopting modern technology to efficiently attend to their patients. One such emerging healthcare technology is Patient Relationship Management (PRM ). PRM for healthcare is similar to CRM but taking into account the special health needs of patients. Patient relationship management is defined as the technology used to improve the experience […]
MedEngage®  registration and feedback kiosk

Digital Check-In – Revolutionary method to reduce patient waiting time and no-show in hospitals

Jun,21 2019
Managing a thriving medical practice requires carefully designed workflows, keen eye to identify existing loopholes and solutions to fill that gap. It is no secret that healthcare technology is playing a major role in smoothly managing hospitals operations. One such tool tackling the problem of long wait time at the reception and no show after appointment […]
Patient satisfaction survey

Quick Tips To Improve Your Patient Satisfaction Survey

Apr,17 2019
The patient satisfaction survey is gaining popularity in the healthcare industry as countries are moving towards value-based care. Patient satisfaction surveys are also linked with the hospital’s reimbursements directly impacting the bottom line and financial growth. A well-designed designed and established patient survey helps hospitals in keeping track of their patients need. Apart from providing […]
patient communication

Patient Communication: How your patients want you to communicate

Apr,10 2019
  As a healthcare provider, you always want to be connected to your patients whether they are inside or out if your care facility. Being in constant contact with your patients not only helps you in understanding your patient’s demands but also build trust with your consumer base. We all know communication is important to […]
How to calculate NPS, net promoter score

How To Effectively Use Net Promoter Score (NPS) In Healthcare

Feb,25 2019
Consumer experience is most talked about phenomenon presently in the business world across industries. The importance of consumer experience is more so pronounced in the healthcare industry. Healthcare personnel works in close relationship with their consumers: the patients and their families to provide the best care. The patients seeking care with the doctors are most […]
Dashboard showing patient feedback questions

MedEngage® Portal Guide : How to login, upload your patient data and send bulk SMS in MedEngage® portal

Jan,23 2019
  How to Login into MedEngage® Portal ? If you are using the  MedEngage®  Portal for the first time: First-time Log-in: The hospital / healthcare has to provide an email address and mobile number of the concerned authority who shall be responsible for the usage of MedEngageⓇ as per the agreement. The hospital account will be […]

Understanding Patient Segmentation To Improve Patient Experience In Healthcare

Dec,24 2018
  For ages, the law of business is based on a simple principle of demand and supply. The supply of any service or product is dependent on the demand for that particular service or product. But with the evolution of the internet and highly competitive market, one factor is influencing the basic principle of demand […]

How Pharmaceutical Industry Can Use Patient Engagement To Boost Sales

Dec,05 2018
  Nowadays with increasing penetration of the internet in the day to day life patients have access to more information than ever before. Patients rely more on the information provided over the internet. As soon as the first symptom of sickness appears most of the people start searching “Dr Google”. The usual workflow of visiting […]
Patient-provider communication

Effective Patient- Provider Communication – A key to success for your practice

Nov,12 2018
Quality service delivery is the key to success for any consumer based service provider and communication with the user plays a vital role. This holds true for hospitals and healthcare services as well. Effective patient-provider communication is essential for any practice to succeed. Most important member of any health care system is the patient. Healthcare […]
strategy to improve patient experience in your hospital

How To Use Patient Satisfaction Survey In Improving Patient Experience At Your Hospital

Oct,10 2018
Patient surveys and feedback collection is one of the most resourceful but unfortunately, the least utilized tool in the healthcare industry. Healthcare professional find its difficult to appropriately use patient feedback in improving the patient experience. Understanding the dilemma of hospital professionals, we planned on writing a short blog on how patient satisfaction can be […]

Six Quick Steps for Dealing with Unhappy Patients

Sep,11 2018
    If you have ever been to the hospital, It is unlikely that you have not seen an unhappy patient or his family complaining about something or someone at the hospital. If you are working in the hospital, these incidents are common in your day to day work life. Keeping patients happy and satisfied […]

Patient Satisfaction-What healthcare industry can learn from e-retail industry?

Aug,20 2018
‘Patient satisfaction’ is a measure to identify how happy patients are with the services provided to them by the clinical and non-clinical staff of the hospital. Patient satisfaction plays a crucial role in retaining existing patients as well as, getting new referrals. Patients who are highly satisfied with the services of a hospital tend to […]
mistakes in patient feedback

7 mistakes you are making in collecting patient feedback

Aug,07 2018
With changes in health care trends, the importance of patients opinion has increased in a substantial way. Most of the hospitals are working towards understanding what their patients need and want to serve them exactly what they want. The most effective tool to understand your patients’ requirements is collecting patient feedback from your patients. This […]

How Do You Define Patient Engagement?

Jul,16 2018
Patient engagement in healthcare is crucial for empowering each patient in making decisions about healthcare options. Though everyone agrees about its importance, most experts do not agree on one single definition of “Patient Engagement”. The first NEJM Catalyst Insights Report from March 2016 includes a survey of 340 healthcare leaders on how to define patient engagement.

Seven Important Patient Engagement Statistics

Jul,16 2018
Patient engagement is a very effective tool to improve quality of care and service for Hospitals as well as better health outcomes for patients, as many studies and reports have shown. Here are 7 important statistics on how patient engagement can improve healthcare Facilitating ongoing communication between patients and physicians through apps and online portal […]

What Is Patient Engagement in Healthcare And Why Is It Important?

Jul,13 2018
  This post is an attempt to clear your understanding of what patient engagement is and why is it very important in present healthcare scenario Patient engagement is a buzzword used by every healthcare provider but everybody has a different understanding of it and if you are wondering what patient engagement really means and how […]