Single Patient Experience Platform for All Your Needs
Use MedEngage® patient feedback system to get insight into what is working and what needs to be improved in your hospital.
Our MedEngage® Feedback is an intelligent way to gather and analyse patient feedback in real-time. Get complete feedback from your patients, anytime, anywhere and in any language.
“Our system helps maintain the NABH requirements regarding attending and resolving patient complaints and grievance redressal.”
The MedEngage® Feedback is highly customisable as per your need. You can use our predefined questions or can create your own list of questions as per your need. We believe that hospitals knows their processes and patients better than anyone, hence we give you full autonomy in designing your questionnaire.
MedEngage® Feedback let you save your employees time by automating the patient feedback collection, escalation and analysis process. The feedback is automatically tagged with the concern department and management team. We also provide automatic escalation and grievance redressal in real time of patient complaint as per your hospital policy so that you can always keep track of the complaint management.
MedEngage® Feedback provides real time insights into patient feedback so that you can quickly address any issue. Our business intelligence dashboard help you keep track of all activities in real time and with complete analysis. You can use our pre-build report templates or customise your report with template builder.
Don’t want to spend on tablets and kiosk? No worries, use our QR code based feedback via, MedEngage® Feedback. You can automatically generate QR code from our system with just one click. You can use QR code as per requirement such as, on department basis , for whole hospital, even for each patient room.
Bulk SMS based feedback: Conduct an exclusive survey to understand your patients point of view or gather feedback about your services for a large number of patients. MedEngage® Feedback makes it easy with an effortless upload of multiple phone number as simple excel sheet and bulk SMS with just one click.
We believe in making the process of feedback collection easy and effortless for your patient. MedEngage® Feedback provides each hospital with a designated number where patients can give a missed call to get SMS to provide the feedback for the whole hospital or a specific department. All you have to do is to display the phone number in your hospital.
You can also use our premium Feedback Plus services to collect feedback and engage your patients when they are at home. MedEngage® Feedback plus services are provided by our trained nurses who call your patient on your behalf and collect a completely personalized feedback post consultation and discharge. All grievances are taken in detail and submitted to relevant departments for redressal.
* All the features are highly customisable as per hospital’s need