Technology has transformed every aspect of our lives. While the most obvious changes have been in the practice and delivery of medical services, IT has also massively impacted the customer-caregiver relationship. The Internet might have replaced the need for human interaction in many cases, yet some customers still prefer the old-fashioned telephone.
Hospitals lose contact with patients once they leave the hospital premises. We provide services and solutions to keep your patients engaged with your hospital. We do this by providing a branded hospital app to your patients, Monthly phone calls for monitoring by our nurses, support for online appointment bookings, SMS reminders for compliance, monthly emails, health tips via app notifications and similar communication on behalf of client hospitals.
Branded Hospital App for Patient
Patients can download a branded Hospital app listing Doctors with appointment booking, Hospital lab services booking, Hospital ambulance services booking, frequent health information updates and integrated payment platform which allows online payments. Patients can also contact our nurse executives and support team through the app.
Phone Calls by Nurses
Our nurses call the patient on behalf of the hospital to monitor status of the patient and update the patient generated health record. Patients are evaluated on phone for risk factors and complications, simple health queries are answered and appropriate cases booked for follow up appointment.
SMS, Reminders, Notifications
Patients are sent regular sms as defined in the protocols on behalf of Hospitals containing health tips, reminders for appointments/lab tests as appropriate. All sms content is customized by specialty and patient care path.
Emails and Newsletters
Regular Emails and newsletters on behalf of Hospital with Health information tips, relevant health news and special offers from the hospital. Easily setup campaigns and publish to all patients.
We provide Hospital marketing services for the speciality by generating hospital app downloads in catchment areas using hyper-local digital marketing campaigns and contacting registering users via app and phone call. Appropriate patients are then booked for appointments and reminders sent to them to ensure compliance.
The phone calls, SMS, eMails and other communications with patients are based on thoroughly vetted Engagement Protocols. Our engagement protocols are based on best evidence based guidelines from premier national and international authorities in the field. Hospitals can also customize their own engagement protocol and admin access their patients’ user generated health records.
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