Patient Engagement is providers and patients working together to improve health. A patient’s greater engagement in healthcare contributes to improved health outcomes, and information technologies can support engagement. Patients want to be engaged in their healthcare decision-making process, and those who are engaged as decision-makers in their care tend to be healthier and have better outcomes.
We provide solutions and services that deliver superior patient engagement. Patients generally have very little understanding of their disease conditions and treatment plans, even after their discharge. So, we use our proprietary communication platform and engagement protocols with an intimate understanding of people and expertise to become partners in people’s health and well-being. Also, we improve the business performance of Hospitals and increase average revenue per patient.
Our flagship offering includes Patient Relationship Management Solutions for Hospitals (Healthcare CRM and Contact Centre).
We carry out our patient engagement protocol by providing a mobile application to your patients, regular phone calls for monitoring and reminders to your patients on your behalf by our nurses, support for online appointment bookings, daily SMS reminders to encourage compliance, regular emails, health tips and similar communications on behalf of client hospitals.
We engage your patients via app, phone, chat, sms and emails.
1) Branded Hospital App for Your Patients :-
Patients can download a branded Sakra World Hospital app listing Doctors with appointment booking, Ambulance booking, frequent health information updates, patient education articles and integrated payment platform which allows online payments. Patients can also contact our nurse executives and support team through the app.
2) Regular and Reminder Phone Call by Nurses :-
Our specially trained nurses call the patient on behalf of the hospital to monitor status of the patient and update the patient generated health record. Patients are evaluated on phone for risk factors and complications, simple health queries are answered and appropriate cases booked for follow up appointment.
3) Regular SMS and Regular reminders :-
Patients are sent timely sms on behalf of Hospitals containing health tips, including reminders for appointments/lab tests as appropriate. All sms content is customized by specialty and patient care journey.
4) Regular Email :-
Regular and reminder emails on behalf of Hospital with Health information tips, relevant health news, special offers and reminders from the hospital.